Frequently Asked Questions



You will need access to a wellpoint, borehole, or rainwater harvesting setup – we  unfortunately do not install these. In the case of a new borehole or wellpoint being sunk, please allow a few weeks for the water to settle before sampling the water for analysis. If you do not have a groundwater source of your own, you may want to contact your neighbour to discuss sharing theirs.

We recommend using Bemlab in Somerset West – please click here for more information on water testing.

When you receive the results of your test, send them along to us by filling out the form on our Contact page or emailing us on [email protected]

Some of the common issues with groundwater in the South Africa include corrosion, iron, manganese, sediment, bacteria, organic content, high hardness & high salts. We will design the system to remove each of these various elements as required. 

Yes. The water will be treated so that it complies with the South African National Standard for Drinking Water, SANS 241-1:2015. You will also be provided with a certificate stating the compliance of your treated water with SANS 241-1:2015 following installation. 

Yes. Our systems are designed to be as automated as possible, but they will require maintenance. We offer this maintenance as a additional service and ensure that we are always available for you to keep your system running smoothly.

No. We will link the treated water supply into your property’s main lines, but you will still be able to turn off this supply and turn on your municipal supply at any stage.

Unfortunately, we do not treat swimming pool water but we do recommend Commercial Pool Engineering (CPE) who are based in the Western Cape.

Ground 2 Tap can treat water that needs to be bottled but we do not provide bottling solutions.

This depends on the system and requirements as we are able to service existing systems. We will need to assess the requirements prior to confirmation.

Unfortunately, we do not supply smaller, under counter or single tap systems for indoor installation.

Each system is tailored to the client’s needs and build off-site with our preferred components. Therefore, we are unable to build a system using a client’s pre-purchased components.

No, we do not supply water treatment equipment or individual components.

We guarantee our workmanship for the period of 12 months after installation. Furthermore, each of the individual system components are guaranteed by our various suppliers.



Yes, we do offer opportunities for financing which can be discussed with our New Business Development manager.

A deposit is required and discussed with each client prior to commencement of the project.

All water samples are sent to our recommended SANAS approved laboratories for testing. Prices vary depending on testing requirements. please click here for more information on water testing.

Contact our offices directly for all billing related inquiries – [email protected]


Get in touch with us today to begin the process - take control of your water.


24 Kemms Road


Cape Town, 7800

South Africa


Monday – Friday

8:30 am – 5:00 pm